Frequently Asked Questions

• My campaign is stuck in Under Review → It's awaiting operator review. If you haven't received a rejection notice, it will be processed soon.
• I can't see applicants (limit of 10) → This is a FREE plan limitation. Upgrade to BUSINESS.
• I don't like the AI draft → Click again to get a new draft. The more specific your industry description (location, customers, key products, target country), the better the result.
• Applications keep coming in after the recruitment period has ended → If Open Recruitment is enabled, the campaign won't auto-close. Turn it off in STEP 3, or cancel/close the campaign.

Weekly Performance Digest

Every Monday at 9 AM, you'll receive a single notification/email summarizing last week's campaign performance (new applications, selections, content submissions, approvals, this week's deadlines, pending reviews, completed campaigns). You can turn this off under Digest in Settings > Email Notification Settings.

AI Applicant Fit Scoring (BUSINESS)

Clicking the AI Fit Scoring button on the right of the applicant list on the campaign detail page evaluates pending applicants (up to 30 per run) against campaign criteria (required channel, category, region, followers relative to reward, application message, trial history), displaying a score from 0–100, reasoning, and points to verify before selection (e.g., international shipping availability), sorted by score. The button reappears when new applications come in, and you can re-run evaluation on all applicants with "Re-evaluate." After evaluation, the Select Top N button lets you batch-select applicants by score (default: remaining recruitment headcount), though the final decision remains with the advertiser.

AI Usage Limits

AI features (campaign creation, matching, applicant fit scoring, content review, application drafts, report summaries) have a monthly limit per account — 30 for FREE, 300 for BUSINESS, unlimited for ENTERPRISE. Limits reset on the 1st of each month, and you can check your usage for the current month on the Billing/Plan page. Once the limit is reached, a notice appears and AI features are locked until next month (manual features remain available).

Push Notifications

Clicking Settings > Push Notifications > Enable on This Device lets you receive application, selection, and review notifications directly on your device even when the app is closed (categories from your email settings apply equally to push notifications). This works immediately on Android and PC Chrome; on iPhone, enable it from the Luby AI app installed via Safari Share → Add to Home Screen. Can be turned on/off per device.

Campaign Duplication + Applying Past Performance (AI)

When you create a new campaign via Duplicate from campaign detail, a "Re-suggest Using Past Performance" button appears in Step 1. It creates a draft with adjusted headcount, points, channels, and missions based on the original campaign's competition ratio, approval rate, and reach by channel, and shows 2–4 lines explaining what changed and why (e.g., "Competition ratio was low at 0.4:1, so points were raised from 15,000 to 20,000P"). This counts toward your monthly AI limit. If 7 days have passed since a campaign was completed and no new campaign has been created, you'll receive a one-time notification asking "Would you like us to suggest your next campaign based on past performance?" — clicking the link takes you directly to this screen (can be turned off under the Reminders/Recommendations category).